How can I rent a device?

You can book with FrenchConnection.fr online. Call centre bookings will be coming shortly. If you need assistance you can also email us at support@frenchconnection.fr

In what countries do you operate?

FrenchConnection.fr is currently dedicated to France, and is set up as a Mobile Virtual Network Operator (MVNO) to ensure that we can offer our customers the best rates. We will shortly be broadening our services to the rest of Europe

What informations do I have to provide?

In order to book your device you will need to provide a scan or photo of your passport or identification document (required by French law), an adds in France where FrenchConnection.fr can deliver your device, travel dates, contact details and billing information

When should I rent a device?

You can rent your device as you would rent a car - a couple of days or weeks before you travel. Equally, within Paris, FrenchConnection.fr offers same day courier delivery service if required

I'm travelling soon, Will the order arrive on time?

If you are booking 3 or more days before you arrive in France, your device will arrive on time. If you are booking less than 3 days before your arrival in France, our booking system will force you to select a courier delivery option

Do you have any last minute delivery options?

Yes, we are able to make courier same day delivery within Paris

What countries does you deliver to?

We deliver only to France to reduce shipping time and costs. You will need a destination address in France, such as your hotel or office or the nearest post office (poste restante).

Where can I receive my order?

Usually people decide to have their device delivered to their hotel. Other options are the office, or even "Poste Restante", which is the French equivalent of a PO Box. For more information on "Poste restante" and how to find the easiest post office, please contact us!

Delivery in Paris airports

Using "Poste Restante" option, you can have your device waiting for you in one of Paris airports.
For that you need to identify your best Post Office. We ship your device there. To fetch your device, you go to your Post office, present a proof of Identity (Passport for example), pay a 0, 60€ fee, and they will give you your device.
You'll find the address to enter and the opening hours for each airport and terminal below
1) Aeroport Charles de Gaulle terminal 1:
Address:
Poste Restante
Roissy Aerogare 1 BP
95711 Roissy CDG CEDEX
Hours:
08h30 – 18h00 (Monday to Friday)
08h30 – 12h00 (Saturday)

2) Aeroport Charles de Gaulle terminal 2A:
Address:
Poste Restante
Roissy Annexe 3 BP
95716 Roissy CDG CEDEX
Hours:
08h30 – 18h00 (Monday to Friday)
08h30 – 12h00 (Saturday)

3) Aeroport Orly Ouest
Address:
Poste Restante
Bureau de Poste d’Orly OUEST
94390 Orly Aerogare OUEST
Hours:
08h00 – 18h30 (Monday to Friday)
08h00 – 12h30 (Saturday)

4) Aeroport Orly Sud
Address:
Poste Restante
Bureau de poste d’Orly SUD
94390 Orly Aerogare SUD
Hours:
08h15 – 18h00 (Monday to Friday)
08h15 – 12h00 (Saturday)

Delivery in other airports

Using "Poste Restante" option, you can have your device waiting for you in one of Paris airports.
For that you need to identify your best Post Office. We ship your device there. To fetch your device, you go to your Post office, present a proof of Identity (Passport for example), pay a 0, 60€ fee, and they will give you your device.
You'll find the address to enter and the opening hours for each airport and terminal below
1) Aeroport Lyon Saint Exupery
Address:
Poste Restante
Colombier Saugnieu Saint Exupery BP
Hall de l'aéroport
69124 Colombier Saugnieu
Hours:
09h30 – 12h00 & 13h30 - 16h30 (Monday to Friday)

What do I receive?

You will receive a package containing:
- Your FrenchConnection device
- Full battery, country charger and a set of instructions
- USB connection cable
- Pre-paid return envelope

I open the package and.. what next?

You switch the device on . It will emit a wifi signal. Connect with the password provided when you booked.

What happens if my device stops working?

In the unlikely event that this may happen, please contact us as soon as possible.. We will first try to solve the problem remotely. If this is not possible, we will offer to replace your device.

Can I extend my rental period?

Yes, just log-in to your FrenchConnection.fr account and extend, or alternatively use the barcode on the back of the device which will automatically bring up your account details. Full account management is offered online.

How do I return the FrenchConnection device and packaging?

Inside your FrenchConnection case, you will find a pre-paid envelope. Put the device in the case with charger, USB cable and device and put it in the first yellow La Poste post box you see. Please make sure that the device and all of its equipment is inserted in the pre-paid envelope and that the envelope is properly sealed.

I want to post it off from the airport. Is this possible?

Yes, you can post the device from anywhere that you see a yellow LaPoste post box.

I forgot to post my FrenchConnection device and have returned back home with it. What do I do?

Please notify us, so that we are aware.
Next, please post the device back to us at the following address:
ConnectedSpot SARL / FrenchConnection.fr
81 rue Réaumur
75002 Paris - France
Please know that you will bear the cost of this delivery.

What happens if I run away with my FrenchConnection device and never return it?

FrenchConnection takes a deposit fee of 100 EUR per device. If you run off with our device, we will charge you this penalty fee.

What is a pocket wifi?

It's a wireless modem that connects anything Wi-Fi enabled, like an iPhone, laptop or tablet, to 3G Internet. It requires no installation, cables or software. It works like a Wi-Fi hotspot, but it's personal and fits in your pocket. Thus the name, pocket wifi!
However, if you have rented for multiple days, as long as you are within your overall data allowance for the rental period, there will be no extra data charges if you exceed 100MB on one particular day.

What exactly can I connect the pocket wifi to?

The pocket wifi works with any Wi-Fi enabled devices: laptops, smartphones (e.g. iPhone, Androids) or tablets (e.g. iPad, Samsung Galaxy).

How do I connect my device to the pocket wifi?

You must first open the wireless network menu of your laptop, smartphone or tablet. You'll then have to select the FrenchConnection network and enter the password. Note that this password will be sent to you by email when we ship your device. It is also printed on a sticker inside the case. . Then simply click on “connect” and you’re there!

How much data do I have?

100MB is the daily data allowance. A typical user would use between 250 and 500MB per month when at home, so this is a large allowance. We think that you will use more when abroad, looking for things to do and restaurants. Also, you wont have your home wireless connection in the evening.
Note that videao streaming while possible with our system, will consume 200 to 500MB per hour!
Lastly, pay attention when connecting a laptop to our device. Switch off software updates, dropbox, iCloud and all the apps that could end up connecting to the internet "silently"

How can I find out how much data I have left?

The simplest solution is to check the device's own webpage. Its address? http://frenchco.fr/c.aspx?s=xxxxxx whith xxxxxx being the unique number of your device. This number is printed on the back of your device. You can also check your account online. Your account will show how much data you have used.
Because of the way the mobile phone systems work, we only get notice of your consumption up to 2 hours AFTER the end of your connection session. This means that sometimes you will pass one or more thresholds before getting a warning. Keep an eye on your consumption on your side.

What if I go over the daily data allowance?

If you have rented for 1 day, and go over the 100MB data allowance, you will be charged by MB at your daily rate (in this example 0, 14€)

Can I have a history of my data usage?

Yes, simply log on to your account to track what you have used.

Can I use the pocket wifi for VoiP calls (e.g. Skype or Face time)?

Yes, you can make VOIP calls.

What is the connection speed?

The speed can vary depending of the strength of the signal. On average, the connection speed is 5.6Mbps but can reach a maximum of 7.2Mbps.

Can I share my hotspot with other Wi-Fi enabled devices at the same time?

You can with a maximum of 5 devices at the same time. Naturally, the speed will be split between the devices and the rate of data consumption will rise.

Do I need to un-lock or jailbreak my phone for it to work with the pocket wifi?

No. The pocket wifi is a Wi-Fi connection, so it will work even if your phone is locked.

How do I get charged and billed?

FrenchConnection is a post paid service. Your credit card will be authorised for the rental amount plus 100€ deposit for the device when you reserve. You will be billed by Ogone once the rental period is completed and the device has been returned.
security deposit
When you rent with FrenchConnection, we hold a security deposit of 100EUR per device rented. This is to cover our risk in case of loss theft or damage.

My travel plans have changed, can I cancel?

You may cancel any reservation at any time using your online account. If you cancel less than 3 days prior to arrival, the device will already have been sent, so a 1 day rental charge will apply.

How can I enquire for a refund?

Contact us, we are open to discussion!

Where do I find information regarding the coverage of your 3G signal

On SFR's website, here:
3G Coverage
We are sorry this information is only available in French for now...

Privacy

We believe that you have a right to have your privacy, and none of your data are ever shared.
We do not sell or communicate your data to anyone.
We do not store your passwords, but only keep a hash (think fingerprint) of it
We never have your credit card data. They always stay safe within Ogone's servers.
We do not have access to the pages you are browsing, we do not have access to your location, and we are quite happy with that because we do not need it!
The only things we know about your internet usage is how much data you are using each hour